In a surprising twist of events, the CEO of well-known speaker manufacturer Sonos, Patrick Spence, has made the decision to step down after facing backlash over a recent app update. With 12 years of experience at the company, Spence will be passing the torch to interim CEO Tom Conrad while the company navigates this period of transition.

The problematic software release not only affected Sonos’ sales and stock price but also resulted in a challenging quarter for the company. Despite Spence’s attempts to address the issues through software updates, Sonos has faced difficulties in recovering from the aftermath of the app overhaul.

Having previously worked at Blackberry, Spence expressed remorse over the situation and has pledged to make changes to prevent similar failures in the future. On the other hand, Conrad, the new interim CEO, has acknowledged the recent struggles faced by the company and has outlined his plans to enhance the customer experience and foster innovation.

With a background in media streaming and experience at companies like Pandora, Snap, and Quibi, Conrad brings a wealth of knowledge to his new role at Sonos. Tasked with improving financial performance, he aims to steer the company in the right direction during this challenging time. The company’s chairman, Julius Genachowski, has shown confidence in Conrad’s leadership abilities.

As Sonos goes through this transition, the focus remains on how the company will bounce back from the setbacks caused by the app update. By prioritizing the enhancement of the core customer experience and driving innovation, Sonos is positioned to overcome these obstacles and emerge stronger than before.